At Gearbox Game Zone, your satisfaction is important to us. Please review our return and refund policy carefully.
Payment Method
We accept cash on delivery only. Payment is collected in cash when you receive your order.
Return Eligibility
If you receive a defective, damaged, or incorrect product, you may request a return or exchange. Returns must be reported within 3 days of delivery.
Return Conditions
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Items must be unused and in the original packaging.
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All accessories, manuals, and tags must be included.
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Products that show signs of use or damage caused after delivery are not eligible for return.
How to Initiate a Return
Contact our customer support within 3 days of receiving your order. Provide your order details and a description of the issue along with photos if possible.
Refund Process
Once the returned item is received and inspected, we will process the refund or exchange. Refunds will be issued through a method agreed upon with you, usually via bank transfer or store credit.
Refund Timeline
Refunds or exchanges will be processed within 7-10 business days after we receive the returned item.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or safety reasons. Please check product details before ordering.
Contact Us
For any questions or to initiate a return, please contact our support team at [email protected].